Refund policy

Moore Blooms Refund & Returns Policy

At Moore Blooms, every arrangement is handcrafted to order using fresh, seasonal blooms. Because our products are perishable and made to order, we are unable to accept returns or offer refunds on delivered orders.

Damaged or Unsatisfactory Arrangements

We take great pride in the quality of every arrangement we create. If your flowers arrive damaged, wilted, or significantly different from what was ordered, please contact us within 24 hours of delivery with:

A photo of the arrangement
Your order number
A brief description of the issue

We will assess each case individually and, where appropriate, offer a replacement arrangement or store credit. Replacements are subject to availability and delivery area.

Order Cancellations

Cancellations must be requested at least 48 hours before your scheduled delivery date. Cancellations made within 48 hours of delivery may not be eligible for a refund, as preparation will have already commenced.

To request a cancellation, please contact us at [your email address].

Non-Delivery

If your order was not delivered on the scheduled date due to an error on our part, we will arrange a replacement delivery or issue a full store credit.

Please Note

We are unable to accept responsibility for delivery failures caused by incorrect address details provided at checkout.
Perishable goods cannot be returned once delivered.

Moore Blooms Delivery Policy

Delivery Area

We currently deliver to Craigieburn and surrounding suburbs in Melbourne's northern corridor. To confirm your suburb is within our delivery zone, please enter your postcode at checkout.

Delivery Rates

Standard delivery: $7.50
Free delivery on orders over $100
we do offer limited weekday pick-up at our home studio 7 Hamilton Hume Parade Craigieburn, option available at checkout.

Delivery Timeframes

We offer next-day delivery on all arrangements, subject to order cut-off times and availability.

Next-day delivery: Orders placed after the cut-off will be scheduled for the following day.
Same-day delivery: As we are a made to order business, we cannot always provide same-day delivery please contact Shandelle directly on 0413 022 369 if required same day delivery.

Delivery times are typically between 10:00 AM – 6:00 PM. We will do our best to accommodate specific time requests but cannot guarantee exact delivery windows.

Made-to-Order Arrangements

All Moore Blooms arrangements are handcrafted fresh to order. We do not hold pre-made stock, which means your flowers are prepared specifically for you on the day of delivery — ensuring the freshest possible blooms.

Delivery Instructions

Please include any relevant delivery instructions at checkout (e.g. leave at door, call on arrival). If no one is home at the time of delivery, we will leave the arrangement in a safe, shaded location where possible and notify you.

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Refund policy